Refund policy

We accept returns within 30 days of delivery for items that are unopened, factory-sealed, and in the same condition as shipped, in their original packaging.

Return shipping: The customer is responsible for return shipping costs, unless we sent the wrong item.

Non-returnable items: For hygiene and safety reasons, opened food, beverages, baby care, personal care, and health products cannot be returned.

Damaged or incorrect items: Contact us within 48 hours of delivery at infokm@kmsolutionsales.com with your order number and photos of the outer box, the shipping label, and the product. Claims without photos cannot be processed.

Inspection and refunds: All returns must be authorized by email before shipping. Refunds are issued to the original payment method within 5-7 business days after we receive and inspect the item. Returns that arrive empty, used, damaged, incomplete, or that do not match the item we shipped are not eligible for a refund.

How to start a return: Email infokm@kmsolutionsales.com with your order number and the reason for the return.